John Lewis has been one of the most iconic names on the British high street for over a century. But 2020 has been devastating. The chain has posted record losses and announced a slew of redundancies alongside the closures of some of its biggest stores. And that was before John Lewis was forced to close all its stores in England for three key weeks in the running up to Christmas - its most crucial trading period. With access inside the beleaguered chain as its shops shut, Steph McGovern investigates John Lewis’ challenges, and what they tell us about the wider future of our high streets as more and more of us turn to online shopping for good. With insight from insiders past and present, Steph explores how John Lewis rose to become one of Britain’s most iconic brands, and the bold decisions they’re now making to try and weather the storm.